System Administrator (SA), Level 2
GJB-0126Fort Meade, MDSystem Administrator (SA)Full-TimeOn-SiteTS/SCI w/ Full Scope Poly
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$94,537 - $134,537
About the System Administrator (SA) role
- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
- Manages IT system infrastructure and any processes related to these systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
What you'll do
The Level 2 System Administrator (SA) shall possess the following capabilities:
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Configure and manage UNIX and Windows and other applicable operating systems, install/load operating system software, troubleshoot, maintain integrity of, and configure network components, and implement operating systems enhancements to improve reliability and performance
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
What you'll bring
Qualifications:
- Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required
- Bachelor's degree in a technical discipline from an accredited college or university is required
- Five (5) years of additional SA experience may be substituted for a Bachelor's degree
- Please refer to the customer document for additional requirements
Other levels in this role
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Gladiator Solutions Provider, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.